Help for resumes, exports, accounts, and recovery.
Find quick guidance for the most common CareerAI support topics or contact us directly for help.
Export and download help
If a PDF export does not download, refresh the page, confirm your browser allows downloads, and retry from the resume editor. Use a desktop browser if mobile download behavior is limited.
Login and account help
Make sure you are using the same email you registered with. If login fails, check your connection, retry, and contact support with the email tied to your account.
Resume recovery
If a resume seems missing, check that you are signed into the correct account and reload the dashboard. Contact support with your account email and approximate resume title.
Troubleshooting
For unexpected behavior, try a hard refresh, disable aggressive browser extensions temporarily, and confirm your browser is updated before contacting support.
Send a support request
Share what happened and include the page you were using so we can help faster.